We are a U.S. based company with a remote customer care team located in cities across the world. Our agents can be reached by email or chat 7-days a week from 9 am to 9 pm EST.
Yes! We have a global network of contacts to relevant personnel and lost and found locations. We will also coordinate the shipping process once your lost item is located.
Carriers vary, but we will provide you with all the information to ensure a simple and stress free process.
Yes! When filling out your claim, you can include a note with your international number and specify the best time to call.
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Due to limited resources, live chat is limited to active claims only. Please file a claim to access and communicate with one of out 24/7 live support agents via chat.