(271) Reviews
A case is opened. The case is created based on the details provided.
Average Rating 4.7
Rated 4.7 out of 5.0 based on 271 reviews
Jeninne C.
Nov 01, 2024
YYZ - Toronto Pearson Airport
Thank you for the easy process of communicating with me about finding my backpack. Appreciate your help.
Verified
Joey M.
Nov 01, 2024
LAS - Harry Reid International Airport
I received my bags yesterday. Thank you for all the help!
Verified
Stephen L.
Oct 28, 2024
AUS - Austin Bergstrom Airport
You found my Ray-Ban so quickly. Thank you for you help!
Verified
Amabelle T.
Oct 28, 2024
DTW - Detroit Metropolitan Wayne County Airport
Your service is highly recommended, thank you very much for finding my wallet.
Verified
Earl G.
Oct 28, 2024
LHR - Heathrow Airport
I thought it would not be possible to locate it but I took the chance to use your service and shockingly, your found it. Thank you very much for extending my patience and finding my phone.
Verified
Steven C.
Oct 28, 2024
JFK - John F. Kennedy Airport
Thank you very much for finding my laptop. I would recommend your service and your customer service. Will use your service again!
Verified
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User is a Verified Lost Found Center customer
Originally posted on lostfoundcenter.com
Date Posted: Feb 23, 2024
No! You may file a standard low priority claim with our system free of charge and it will be submitted to our partners within 10-14 business days.
Premium higher priority services tickets which are +92% more likely to be recovered start at $24.
You can contact our customer service via phone and you will be assisted accordingly.
Please note that by placing an order with LFC, you are authorizing us to promptly mobilize our resources, including staff agents and third-party personnel, to actively make our best effort to locate and recover any lost items on your behalf. We value your satisfaction and aim to resolve any issues as quickly and fairly as possible. If for any reason you need to cancel your claim, please notify us within 24 hours and we will do our best to accommodate your request. Please note that any refunds are subject to our terms and conditions.
We are a U.S. based company with a remote customer care team located in cities across the world. Our agents can be reached by email or chat 7-days a week from 9 am to 9 pm EST.
Yes! We have a global network of contacts to relevant personnel and lost and found locations. We will also coordinate the shipping process once your lost item is located.
Carriers vary, but we will provide you with all the information to ensure a simple and stress free process.
Yes! When filling out your claim, you can include a note with your international number and specify the best time to call.
Our agents can be reached by phone, email, or chat 7-days week from 9 am to 9 pm EST using the information on our contact us page.
We offer phone support in English and Spanish via chat and phone.
You are assigned a dedicated support agent who will be the primary contact for all matters related to your claim. You will also receive regular email updates throughout the search for your lost item to ensure you’re kept informed every step of the way.
After submitting a report of your lost item, you will receive an email confirmation. If an item fitting your description is found, we will assist you in the retrieval process from start to end.
After you file a claim, your claim will be entered into our database. Our concierge agents will open an investigation and notify relevant personnel to start a search for your item. It includes regular communication and updates with relevant locations to ensure your claim is prioritized.
Paid case investigations are started immediately upon filing the report and you will be notified within 24 hrs. regarding the status of your claim. As we attempt to locate your lost property, we will keep your report open for 30 days.
We will call you and you may also track your case status directly through our website via the case status link using the information sent to your email address. Throughout the search for your lost item, regular email updates will be provided to keep you informed.
Should an item match the description you provided, we will reach out to you via phone or email to confirm ownership and coordinate instructions and links for shipping.
PLEASE NOTE: Our fees do not include shipping and shipping fees must be paid separately.
Procedures vary, but generally, we will provide you with a copy of a written authorization or have the person collecting the item present identification along with a description matching the lost item.
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Due to limited resources, live chat is limited to active claims only. Please file a claim to access and communicate with one of out 24/7 live support agents via chat.
