(216) Reviews
A case is opened. The case is created based on the details provided.
Average Rating 4.7
Rated 4.7 out of 5.0 based on 216 reviews
Annie M.
Oct 11, 2024
SFO - San Francisco International Airport
Thank you for your continued interest in my lost backpack. My backpack has been found, and it was already picked it up at the airport. Thank you so much.
Verified
Jimmy K
Oct 09, 2024
CLT - Charlotte Douglas International Airport
Thanks so much for the hard work here to locate my iPad! Very much appreciated.
Verified
Shayne D.
Oct 09, 2024
IAH - George Bush Intercontinental Airport
Thank you for your support and help in reclaiming my laptop. I was a easy process. Thank you very much!❤️
Verified
Joseph P.
Oct 08, 2024
IAH - George Bush International Airport
As fast as my luggage was gone, was as quickly when it was recovered and sent instructions on how to get back my item.
Verified
Russell M.
Oct 08, 2024
BOS - Boston Logan International Airport
Thank you for your service. Just took a call and next day I was sent an email saying it was found. So fast!!!
Verified
Rosanne D.
Sep 27, 2024
JFK - John F. Kennedy Airport
Thank you for investigate and helping in locating my suitcase.
Verified
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Authentificated via Google
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User is a Verified Lost Found Center customer
Originally posted on lostfoundcenter.com
Date Posted: Feb 23, 2024
No! You may file a standard low priority claim with our system free of charge and it will be submitted to our partners within 10-14 business days.
Premium higher priority services tickets which are +92% more likely to be recovered start at $24.
You can contact our customer service via phone and you will be assisted accordingly.
Please note that by placing an order with LFC, you are authorizing us to promptly mobilize our resources, including staff agents and third-party personnel, to actively make our best effort to locate and recover any lost items on your behalf. We value your satisfaction and aim to resolve any issues as quickly and fairly as possible. If for any reason you need to cancel your claim, please notify us within 24 hours and we will do our best to accommodate your request. Please note that any refunds are subject to our terms and conditions.
We are a U.S. based company with a remote customer care team located in cities across the world. Our agents can be reached by email or chat 7-days a week from 9 am to 9 pm EST.
Yes! We have a global network of contacts to relevant personnel and lost and found locations. We will also coordinate the shipping process once your lost item is located.
Carriers vary, but we will provide you with all the information to ensure a simple and stress free process.
Yes! When filling out your claim, you can include a note with your international number and specify the best time to call.
Our agents can be reached by phone, email, or chat 7-days week from 9 am to 9 pm EST using the information on our contact us page.
We offer phone support in English and Spanish via chat and phone.
You are assigned a dedicated support agent who will be the primary contact for all matters related to your claim. You will also receive regular email updates throughout the search for your lost item to ensure you’re kept informed every step of the way.
After submitting a report of your lost item, you will receive an email confirmation. If an item fitting your description is found, we will assist you in the retrieval process from start to end.
After you file a claim, your claim will be entered into our database. Our concierge agents will open an investigation and notify relevant personnel to start a search for your item. It includes regular communication and updates with relevant locations to ensure your claim is prioritized.
Paid case investigations are started immediately upon filing the report and you will be notified within 24 hrs. regarding the status of your claim. As we attempt to locate your lost property, we will keep your report open for 30 days.
We will call you and you may also track your case status directly through our website via the case status link using the information sent to your email address. Throughout the search for your lost item, regular email updates will be provided to keep you informed.
Should an item match the description you provided, we will reach out to you via phone or email to confirm ownership and coordinate instructions and links for shipping.
PLEASE NOTE: Our fees do not include shipping and shipping fees must be paid separately.
Procedures vary, but generally, we will provide you with a copy of a written authorization or have the person collecting the item present identification along with a description matching the lost item.
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Due to limited resources, live chat is limited to active claims only. Please file a claim to access and communicate with one of out 24/7 live support agents via chat.
