We are a North American company based in Florida servicing the U.S., Canada, and Mexico.
Our agents can be reached by phone, email, or chat Monday through Friday, 8 am to 6 pm EST using the information found via our contacts page.
Yes! you definitely can, but with our AI analytic software, we can instantly notify ALL possible entities and consistently follow up to ensure the highest likely chances of getting your lost items back. With us you won't get bounced around to different departments, put on hold indefinitely, or otherwise ghosted.
Click here and spend a few minutes completing our Lost Item Report. Your search begins as soon as you pay the $49.00 Claim Reporting Fee.
Once filed, our FoundTracer AI analytic software gets to work analyzing to file your claim and broadcasting it to the proper lost and found departments. Since quite a few places do not have an online system, FoundTracer AI will alert our customer care agents to handle the claim manually.
One of our agents will email you immediately after filing your claim, but you may also contact us if you wish. Email updates will be sent daily about the status of your lost item if and when any action is required on your part.
Your claim fee covers the cost of our resources and the assigned agent’s time spent searching for your item. Due to the unpredictable nature of lost and found, we, unfortunately, cannot guarantee recovery. We have a 90%* success rate for premium + investigative service claims.
Yes! If you found your item or just decided the service is not for you. Simply reply to one of our emails or contact us to let us know. We are happy to issue a full “No Questions Asked” refund within the first 24 hours of submitting your claim.
You can arrange for pick up or coordinate a shipping option. Your item will ship to the address you provide, however delivery and transit time will be determined by the carrier. You will be asked to cover shipping and insurance fees (insurance is optional and may not be available at all locations).
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