By accessing or using this website in any way you agree to and are bound by these Terms of Service (“TOS”).
Lost and Found Center (LFC) reserves the right to change the Terms of Service (TOS) and any other guidelines or rules at any time, at its sole discretion. By using the Site, you agree to be bound by the most current version of the TOS and any other applicable rules and guidelines. If you violate any of the terms in the TOS, your permission to use this Site is immediately terminated. LFC may update the TOS or Privacy policy at any time. The last update was made on Jan 28th, 2023.
LFC grants the user a limited, non-exclusive, non-transferable license to use the Site. All products and services offered on the Site, along with any related materials such as product and service information, documents, logos, graphics, sounds, images, compilations, and any other content downloaded from the website (collectively referred to as “Materials” or “Content”), are provided by us or third party manufacturers, developers, authors, vendors, etc. (“Third Party Providers”) and are the copyrighted (or legally licensed) works of our website and/or our Third Party Providers, unless otherwise stated.
You are not allowed and agree to not alter the source code of the Site or attempt to reverse engineer any part of it.
You must follow all United States and international intellectual property laws, including but not limited to patent, copyright, trademark, and trade secret laws while using the Site or any related sites or services. You may not violate the intellectual property rights of LFC or other authors whose works are available through the Site or related sites or services.
If you make any improvements or modifications to the Site, Services, or any LFC product or service, they will be assigned to LFC without any additional compensation beyond the license granted in Section 1.1. You are not entitled to any intellectual property rights beyond the limited license granted in Section 1.1
LFC may request certain personal details from you, such as your name, address, phone number, and email address, in order to ensure proper use of the Services. LFC reserves the right to change the required personal information for accessing the Services at any time. You agree to provide LFC with accurate information when registering to use the service.
Only individuals who are 13 years or older are allowed to access the Site. To create an account, you must be 18 years or older. By accessing the Site, you represent and warrant that you are at least 18 years of age.
By using our website, you consent to receive SMS text messages from us or our authorized third-party service providers for the purposes of providing the services offered on this website. You understand that standard message and data rates may apply, and that you may opt-out of receiving text messages at any time by replying STOP to any message received or by contacting us directly. We will not share your phone number with any third parties except as necessary to provide the services you have requested.
The user is the only one responsible for making sure their login information and password are secure. The user must inform LFC if their account or account information is used without their authorization.
The user represents and warrants that all images and other forms of content uploaded to LFC do not infringe on the intellectual property rights of any third party. The user fully indemnifies and holds LFC harmless for any intellectual property action that may arise out of the use of the Site, Services, or this TOS. The user assumes all risk and is solely responsible for any and all liability resulting from accessing the Site or Services in a way that violates (or produces content that violates) any law or the rights of others, including but not limited to laws concerning copyright infringement. The user further agrees to notify LFC of any infringement occurring on the site by contacting us here.
The user agrees and acknowledges that LFC may collect and use technical data and related information, including but not limited to technical information about the user’s device, system, Site software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services related to the Site. LFC may use this information, as long as it is in a form that does not personally identify the user, to improve its products or to provide services or technologies to the user.
The user agrees not to modify, adapt, or translate any code on the Site. The user further agrees not to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Site. The user also agrees not to upload any viruses or malicious code.
The user may not use automated tools such as spiders, scrapers, or any type of bot on the Site or Services.
None of the material or content identified on the website may be modified, copied, transferred, archived, reprinted, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted, or otherwise used in any form or by any means in any medium, including but not limited to electronic, mechanical, photocopying, recording, or other means, without our prior express written consent and/or that of third party providers.
All data, information, comments, complaints, and feedback (the “Submissions”) provided by you or anyone acting on your behalf, through your account or otherwise, with respect to your use of the website, by any means whatsoever, will be considered non-confidential and the property of LFC, to be used by us as we see fit. By providing us with any Submissions, you grant LFC and our Third-Party Providers a non-exclusive worldwide license to use, copy, transmit, and display any data, information, content, or materials provided to us. If any Submission is subject to copyright, trademark, or other contracts or agreements, you acknowledge that you have the legal right and agree to provide us with a license or assignment to use such Submissions. By providing such Submissions, you agree to assign to LFC, in consideration for the use of the Site, all worldwide rights, title, and interest in your rights, and you will indemnify, defend, and hold LFC harmless from any and all claims arising out of our use of such Submissions. LFC’s obligations regarding the identification of you or the use of your personal information will be governed by the terms of the Privacy Policy available on this site. The terms of the Privacy Policy are expressly incorporated into this Agreement by reference as if set forth in full.
In order to provide the Services, the user agrees to allow LFC to submit reports, follow up with various entities, and assist in reporting lost items on the user’s behalf.
Since the success of retrieving a lost item depends on third parties outside the control of LFC, the user agrees and acknowledges that LFC is not responsible for the successful retrieval of lost items. LFC will not be held responsible for any losses or damages that may arise from the use of the Services. LFC does not have a partnership with, and is not associated or affiliated with any airline, airport, TSA, theme park, resort, timeshare, vacation rental, ride-share company, taxi, rental car company, transit system, cruise lines, or other venue or entity where the user may have lost an item.
LFC charges a premium fee for its Services, the amount of which and the associated services are explained on the Site. The user must provide LFC with accurate credit card information for payment.
The user is solely responsible for providing LFC with accurate information to file reports. LFC will not be responsible for the filing of a false or inaccurate claim. The user will indemnify, defend, and hold LFC, its affiliates, current and former directors, members, officers, employees, contractors, stockholders, agents, and representatives harmless against all claims, suits, demands, allegations, investigations, or other actions, and any damages, fines, costs, losses, fees, settlements arising therefrom (“Claims”) relating to inaccurate information provided to LFC in the filing of a claim on the user’s behalf.
The user is solely responsible for all shipping and handling charges, which are determined by the shipping service. The user is also responsible for procuring all shipping insurance, which is based on the declared value and the policies of the shipping service. LFC will not be responsible for any issues that may arise from the user’s use of the shipping service for shipping and handling or insurance under any circumstances.
This TOS will remain in effect as long as the user continues to access the Site or use the Services contained within it. LFC reserves the right to terminate this TOS immediately if the user breaches any term in it. Nothing in this TOS limits any rights or remedies available to LFC.
Unless otherwise stated in a written TOS between the user and LFC or the user and a third party with respect to that party’s materials or services, this Site and all Materials and Services accessible through it are provided “as is” without any warranties, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose or the warranty of non-infringement. The user assumes all risks associated with using these services. LFC, its subsidiaries, affiliates, agents, officers, directors, employees, partners, or suppliers will not be liable to the user or any third party for any special, punitive, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, but not limited to, those resulting from the loss of use, data, or profits, whether or not LFC has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of or the inability to use the Site, Services, any unauthorized access to or alteration of the user’s transmissions or data, any information that is sent or received or not sent or received, any failure to store or loss of data, files, or other content, any Services available through the Site that are delayed or interrupted, or any website referenced or linked to or from this Site. LFC is not responsible for any loss the user may incur through the misuse of the Services or failure to abide by the terms in this TOS.
To the extent not prohibited by law, LFC will not be liable for any personal injury or any incidental, special, indirect, or consequential damages whatsoever, including, but not limited to, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use the Licensed Application, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if LFC has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for personal injury or of incidental or consequential damages, so this limitation may not apply to you.
In no event will LFC’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). These limitations will apply even if the stated remedy fails of its essential purpose.
LFC’s Canceling and Refund policy terms of service outline the conditions under which user(s) may receive refunds for their purchases. User(s) are encouraged to carefully review these terms of service to understand the circumstances under which refunds may be granted. This policy has been implemented by LFC to prevent the exploitation of services.
The user agrees to receive a full refund only when the condition (a) & (b) are satisfied:
(a) User notified LFC of the refund request within 24 hours of purchase.
(b) No report of the user’s lost item(s) has been submitted by LFC to various entities during the 30 day period. Reference under Service Fulfillment Conditions Services (b) (c)
If any work or effort has been initiated, a service fee will be deducted.
If refund is requested before or after the 24 hour period, an 80%-60% refund may be issued.
User(s) who have applied a discounted price are only eligible for a partial refund up to 80%-60%
If the user chooses to cancel the LFC service before the completion of 30 days, the user will not qualify for a full refund. Reference under Service Fulfillment Conditions Services (e)
Only a partial refund may be considered upon approval, and the user must initiate a partial refund request for evaluation.
LFC has a non refundable policy with the following: (a) Refund requests made after 30 days of service. (b) User(s) lost item is not found after 30 days. (c) Refund requests made before 30 days will be evaluated on a case-by-case basis and may be eligible for a partial refund of up to 50%-40%
Refunds must be requested within 45 days of the original payment date and can only be made to the original payment method used. LFC processes refund requests in the order they are received, giving customers the opportunity to provide necessary details for refund eligibility. Refunds may take approximately 6-8 business days from the time an acknowledgment email is received from the LFC support team in response to a refund email submission.
Where LFC, in its sole discretion, believes a customer has abused or is abusing the Cancellation & Refund Policy through fraudulent refund requests, initiating chargebacks after using the platform, or other actions, LFC shall have the right to report the abuse to relevant authorities and publish information about the suspected individuals. LFC reserves the right to modify the Cancellation & Refund Policy at its discretion or against any individual it believes is abusing this policy. Any revisions will become immediately effective upon posting to https://lostfoundcenter.com/privacy-policy/. Customers are responsible for periodically reviewing the policy for any changes.
The user will indemnify, defend, and hold LFC, its affiliates, current and former directors, members, officers, employees, contractors, stockholders, agents, and representatives harmless against all claims, suits, demands, allegations, investigations, or other actions, and any damages, fines, costs, losses, fees, settlements arising therefrom (“Claims”) relating to any breach of this TOS by the user.
Except as specifically noted otherwise, all costs and expenses incurred in connection with this TOS and the use of the Site and Services contemplated hereby will be paid by the user.
This TOS shall be construed without regard to any presumption or rule requiring construction or interpretation against the party drafting the instrument or causing any instrument to be drafted.
If any term or provision of this TOS is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this TOS or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal, or unenforceable, this TOS will be modified to reflect the original intent of the parties as closely as possible.
This Agreement will be governed by and construed in accordance with the internal laws of the Commonwealth of Deleware, without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction). Any legal suit, action, or proceeding arising out of or based on this TOS must be instituted in the courts of the State of Delaware, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding. The parties irrevocably and unconditionally waive any objection to the laying of venue for any suit, action, or proceeding in such courts and irrevocably waive and agree not to plead or claim in any such court that any such suit, action, or proceeding brought in any such court has been brought in an inconvenient forum.
This Agreement will be governed by and construed in accordance with the internal laws of the State of Delaware, without giving effect to any choice or conflict of law provision or rule (whether of the Commonwealth of Delaware or any other jurisdiction). Any legal suit, action, or proceeding arising out of or based on this TOS must be instituted in the courts of the Commonwealth of Delaware, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding. The parties irrevocably and unconditionally waive any objection to the laying of venue for any suit, action, or proceeding in such courts and irrevocably waive and agree not to plead or claim in any such court that any such suit, action, or proceeding brought in any such court has been brought in an inconvenient forum.
Because we value your privacy, we have taken the necessary measures to comply with the California Online Privacy Protection Act. Therefore, we will not share your personal information with third parties without your consent.
We comply with the requirements of the Children’s Online Privacy Protection Act (COPPA). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all intended for people who are at least 18 years old or older.
If you are located within the EU, you have the following rights under the General Data Protection Regulations (GDPR):
CCL has updated its privacy policy to include a section specifically for users located within the EU in order to comply with the General Data Protection Regulations (GDPR). For more information, please visit: https://gdpr-info.eu/.
In accordance with the other sections of this Privacy Policy, we will collect information about you. You have the right to access your information and request that any inaccurate or incomplete information be modified. You also have the right to request the erasure of any information that is no longer relevant for the purposes for which it was collected. Additionally, you have the right to object to the use of your information, including for direct marketing purposes.
To exercise these rights, please visit the designated page on our website here. If you notify us of your intention to exercise your rights with regards to your personal information, you have the right to have your information restricted from further use or processing until the matter is resolved. We will resolve all requests related to your rights without undue delay in accordance with the GDPR.
We use cookies to improve our site and services by remembering and processing transactions, storing your preferences for future visits, tracking advertisements, and collecting aggregated data about site traffic and user interactions. To better understand the data we collect, we may contract with third-party service providers. However, we do not sell this data or allow our contractors to use it for any purpose other than assisting us in our business.
We may collect information from you when you register on our site, such as your name, email address, mailing address, phone number, credit card information, or other identifying information. However, you have the option to visit our site anonymously.
We may use the information collected from you in the following ways: to personalize your experience, improve our website, improve customer service, process transactions, administer contests, promotions, surveys, or other site features, and send periodic emails. We will not sell, exchange, transfer, or share your information with any other company without your consent, except to fulfill the product or service you have requested. This includes both public and private information.
We may use the email address you provide for order processing to send you updates about your order and occasional company news, updates, related product or service information, and other information. In accordance with the CAN-SPAM Act, you can unsubscribe from receiving future emails at any time by following the instructions at the bottom of each email.
We will not share your personally identifiable information with outside parties without your consent. We may work with trusted third parties who help us operate our website, conduct our business, or provide services to you, but we will ensure that these parties keep your information confidential. In certain circumstances, we may be required to disclose your information in order to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, we may share non-personally identifiable visitor information with third parties for marketing, advertising, or other purposes.
This website may provide access to third-party websites through links. Please note that this Privacy Policy does not apply to those websites and LFC is not responsible for their practices or policies regarding privacy. It is your responsibility to review the privacy policies of any third-party websites you visit. LFC cannot guarantee that these websites will be free of viruses or accurate in their content, and does not endorse the materials on these websites. LFC is not liable for any claims, damages, or losses that may arise from your use of these third-party websites.
To ensure the security of your personal information, we have implemented various measures such as the use of a secure server and encryption technology. When you provide sensitive information, such as credit card details, it is transmitted through Secure Socket Layer (SSL) technology to our payment gateway provider’s database. Only individuals with special access rights are allowed to access this information, and they are required to keep it confidential.
The services provided by Lost Found Center (LFC) shall be considered fulfilled when the following conditions are met:
Service is considered fulfilled when; (1) LFC confirm with the user(s) the specified and related location of where the item was lost with various entities but not limited to (lost and found department/agency/third parties, either individually or collectively),
(2) The item has been located, LFC provides the user instruction(s) to coordinate the retrieval process forwarded by the various entities but not limited to such (lost and found department/agency/third parties, either individually or collectively).
LFC service provides instruction(s) to the user that was given by the various entities but not limited to (lost and found department/agency/third parties, either individually or collectively) to assist the user(s) in the retrieval process.
Section Summary:
LFC considers its service fulfilled when it confirms the location of a lost item with the user and coordinates retrieval instructions from relevant entities such as lost and found departments or agencies. The service aims to assist users in efficiently retrieving their lost items.
Service is considered fulfilled when LFC notify in various form of communication such as (chat, phone, email) with the user(s) about the progress of the search conducted by the various entities but not limited to (lost and found department/agency/third parties, either individually or collectively) during LFC’s business hours. Since LFC does not receive lost articles and has no control of when relevant parties provide any new updates regarding the progress of the search, user(s) agrees to anticipate all updates provided by LFC and relevant parties.
Section Summary:
The service by LFC is considered complete when they inform user(s) about the search progress through various communication channels (chat, phone, email) during business hours. LFC relies on updates from entities like lost and found departments, agencies, or third parties, and user(s) are expected to anticipate updates provided by LFC and relevant parties due to the lack of control over when new information is received.
LFC service will be considered fulfilled when user(s) are notified, contacted, identified or instructed by the various entities but not limited to (lost and found department/agency/third parties, either individually or collectively), establishing the user(s) as the rightful owner of the lost item. This communication provided by LFC explicitly identifies the user(s) as the rightful owner of the lost item, confirming the holder of lost item and its location, the match, and the retrieval process of the user(s) lost item.
LFC service includes the forwarding of user(s) report lost item details and contact information to established the user(s) as the rightful owner of the lost item with the various entities but not limited to (lost and found department/agency/ third parties, either individually or collectively)
User(s) as the direct owner of the lost item is notified/contacted/instructed/identified FIRST by the various entities but not limited to (lost and found department/agency/third parties, either individually or collectively)
If LFC isn’t informed about the recovery or hasn’t been contacted by various entities like lost and found departments, agencies, or third parties regarding the user’s lost item, it’s not due to LFC’s inability to assist. The main reasons are: (a) LFC doesn’t have the lost item, (b) LFC has no control when various entities like lost and found departments, agencies, or third parties provide retrieval instructions, and (c) communication from external entities to LFC is inconsistent.
It’s important to note that these factors don’t make LFC’s service incomplete. Instead, users agree and acknowledge that LFC is not responsible for the successful retrieval of lost items, eliminating any assumption that the service is incomplete. As a result, the service is considered complete, and the user(s) does not qualify for a refund once the lost item is found.
Section Summary:
LFC’s service is completed when user(s) are notified, contacted, identified, or instructed by various entities like lost and found departments, agencies, or third parties, establishing them as the rightful owners of the lost item. The communication explicitly confirms the user(s) as the rightful owner, providing details about the lost item’s holder, location, match, and the retrieval process.
LFC’s service involves forwarding user(s) lost item details and contact information to entities such as various entities like lost and found departments, agencies, or third parties, establishing the user(s) as the rightful owner. The user(s) is the first point of contact and is notified, contacted, instructed, or identified directly by these entities.
LFC may not be informed about the recovery or contacted by entities like lost and found departments due to factors beyond its control: (a) LFC doesn’t possess the lost item, (b) it lacks control over when retrieval instructions are provided, and (c) external communication is inconsistent. These factors, however, do not render LFC’s service incomplete. Rather, the user(s) acknowledge that LFC is not responsible for successful retrieval, eliminating any assumption of incomplete service. Consequently, once the lost item is found, the service is considered complete, and users are not eligible for a refund.
In accordance with the Terms & Privacy presented, LFC strictly adheres to the following condition(s) for determining the completion or incompleteness of services. This policy has been implemented by LFC to prevent the exploitation of services.
(a) LFC incomplete service does not mean when the user(s) lost item is not recovered within or after a 30-day period.
(b) LFC service is considered incomplete only when LFC has no proof of report submittals, report the user’s lost item claim, and failed to follow up with various entities but not limited to (lost and found department/agency/third parties, either individually or collectively) LFC is required to fulfill a full refund to the user when condition(s) (b) are not satisfied.
(c) LFC service(s) is considered incomplete when a user(s) lost item is found, and no proof of transcript from LFC shows nor an effort to provide assistance to the user(s) of the retrieving or recovering instructions forwarded by various entities but not limited to ( by the lost and found department, relevant agency, or third parties, either individually or collectively) in order to facilitate a fair and easy recovery process. LFC is required to fulfill a full refund to the user when all condition(s) in (c) are not satisfied.
(d ) LFC service(s) are dependent on user(s) compliance and are not held responsible to a full refund when the user(s) does not satisfy the following condition(s) such as: (d1) User(s) does not provide LFC the requested details for the lost item report to commence. LFC does not report the user(s) lost item claim when it is not complete. LFC will continue to contact the user(s) to provide the requested details for thirty 30 days. We will close the case after 30 days should in any event the user(s) fail to provide the requested details. A partial refund of 80% – 60% upon request may be approved. Refer to Section Cancelation & Refund under Full Refund Within 24 Hours.
(e) The cancellation of LFC service and the failure to locate the user(s) lost item within 30 days does not justify a full refund that LFC’s service has not been completed. Since the success of retrieving all lost items depends on various entities but not limited to (lost and found department/agency/third parties, either individually or collectively) outside the control of LFC, the user agrees and acknowledges that LFC is not responsible for the successful retrieval of lost items.
LFC service(s) is considered incomplete only when condition (b) and (c) are satisfied. In all other instances, LFC services are considered complete.
LFC is committed to complying with the California Online Privacy Protection Act. User privacy is of utmost importance, and we adhere to the regulations and guidelines outlined in CalOPPA.
LFC recognizes the rights of European Union users under the General Data Protection Regulation (GDPR). We ensure that the processing of personal data is carried out in accordance with the principles of transparency, purpose limitation, data minimization, accuracy, and confidentiality, as stipulated by the GDPR.
These conditions and compliance statements collectively signify the commitment of Lost Found Center to both CalOPPA and GDPR standards.
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